Frequently Asked Questions
The questions we hear most often. If yours isn’t here, give us a call or send a message and we’ll answer it directly.
Is Abide Home Care a medical or non-medical provider?
We provide non-medical home care only. We do not offer nursing, therapy, or other clinical services. For medical care, please consult your healthcare team — we coordinate alongside, not in place of, clinical providers.
What areas do you serve?
Our office is in Visalia, CA, and we serve the surrounding community. If you're unsure whether your address is in our area, give us a call and we'll let you know.
What services do you offer?
Personal care, companionship, respite care, dementia care, post-hospital support, transportation assistance, 24-hour care, and veteran care. The /services page has a card for each one with a link to a detailed description.
How do I get started?
Call us or send a message through the contact form. We'll set up a no-obligation conversation and walk through the next steps. The full process is laid out on the How It Works page.
Do you accept insurance, VA benefits, Medicare, or Medicaid?
Payment methods, insurance acceptance, and benefits navigation will be confirmed by Abide Home Care. We're primarily a private-pay home-care service; reach out and we'll walk through what currently applies for your situation.
What are your hours?
Our office is open Monday through Friday, 9:00 am to 5:00 pm. Care services are available outside those hours — including evenings, weekends, and 24-hour coverage when needed.
How are caregivers screened, trained, and matched?
Specifics about our screening, training, and matching process will be confirmed by Abide Home Care. We're happy to walk through what your caregiver's background and orientation look like during your initial conversation.
What if my loved one's needs change over time?
Care plans are not fixed. As needs evolve we update the plan, adjust hours, or shift the services included. Just let us know what's changing and we'll adapt.
Can I submit medical records or insurance information through this website?
No — our public contact and careers forms are not intended for medical records, insurance documents, Social Security numbers, or other sensitive health information. For care-related discussions involving sensitive information, please call us directly. Our Privacy Policy explains this in more detail.
Still have questions? We’d be happy to help.