Privacy Policy

1. Information We Collect

We may collect the following types of information:

A. Client Information

• Name, address, phone number, email
• Date of birth
• Emergency contact information
• Non-medical care needs, service preferences, schedules
• Billing and payment information
• Notes related to care services, non-medical

B. Caregiver/Employee Information

• Contact information
• Job application data, resume, references, background check authorization
• Employment records needed for payroll and scheduling
• Certifications or training records

C. Website & Digital Information

• Information you submit through online forms
• IP address, browser type, device information
• Cookies and usage analytics

We do not collect medical or health-related data except what is necessary to safely perform non-medical services. Abide Home Care is not a HIPAA-covered entity in connection with this website, and our online forms are not intended for, and should not be used to submit, Protected Health Information (PHI), medical records, insurance documents, Social Security numbers, or other sensitive health information. For any care-related discussion that involves health information, please contact us by phone.

2. How We Use Your Information

• Provide and manage non-medical home care services
• Schedule caregivers and coordinate care
• Communicate with clients, families, and employees
• Process payments, invoices, and payroll
• Improve our services and internal operations
• Respond to inquiries submitted online or by phone
• Comply with legal and regulatory requirements

We do not sell personal information.

3. How We Share Information

We may share information only when necessary and only with:

A. Caregivers

To provide scheduled services, caregivers receive only the information needed to perform care tasks.

B. Third-Party Service Providers

• Payroll processors
• Scheduling or care management platforms
• Payment processors
• Insurance or bonding companies

C. Legal Compliance

• Court orders
• Government regulations
• Safety or fraud prevention needs

4. How We Protect Your Information

• Secure electronic record systems
• Access controls for employees
• Password protection and encryption where appropriate
• Confidentiality agreements with staff and contractors

Although we take strong precautions, no method of data storage or transmission is 100% secure.

5. Your Privacy Rights

• The right to access your personal information
• The right to request corrections
• The right to request deletion, where legally permitted
• The right to opt out of certain data uses, such as marketing communications

To exercise any of these rights, contact us using the details in Section 10.

6. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide care services
• Meet legal, tax, and accounting obligations
• Resolve disputes

When information is no longer needed for these purposes, we securely delete or de-identify it, subject to any retention periods required by law.

7. Children’s Privacy

We do not knowingly collect information from children under 13 unless necessary for providing home care to a minor client with parental or guardian consent.

8. Website Privacy & Cookies

Our website may use cookies and similar technologies to:

• Improve functionality
• Understand visitor activity (via Google Analytics)
• Respond to online form submissions

You can disable cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date.

10. Contact Us